IT Service
Management (ITSM)
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Service Catalog
- Knowledge Management
- Service Level Management
- Self-Service Portals
- Configuration Management Database (CMDB)
- Asset Management
- IT Service Continuity Management
IT
Operations Management (ITOM)
- Event Management
- Service Mapping
- Discovery
- Orchestration
- Cloud Management
- Operational Intelligence
- Predictive AIOps
- Monitoring Integration
- Resource Optimization
- Alert Management
- Dependency Mapping
- Health Monitoring
IT Asset
Management (ITAM – HAM/SAM)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Asset Lifecycle Tracking
- Compliance Management
- License Optimization
- Vendor Management
- Contract Management
- Asset Discovery
- Cost Tracking
- Procurement Management
- Inventory Control
HR Service
Delivery (HRSD)
- Employee Onboarding & Offboarding
- Case Management
- Knowledge Base for HR
- Employee Self-Service
- HR Request Tracking
- Document Management
- Payroll Queries
- Benefits Administration
- Compliance Processes
- Employee Transitions
- HR Workflow Automation
Governance, Risk, and Compliance (GRC)
- Policy Management
- Risk Assessment
- Compliance Tracking
- Audit Management
- Regulatory Change Management
- Continuous Monitoring
- Workflow Automation for Compliance
- Issue Remediation
- Access Control
- Vendor Risk Management
Security
Operations (SecOps)
- Security Incident Response
- Threat Intelligence
- Vulnerability Response
- Threat Detection & Analysis
- Event Correlation
- Automated Remediation
- Integration with SIEM Tools
- Risk Prioritization
- Patch Management
- Cybersecurity Workflows
IT Business
Management (ITBM)
- Project Portfolio Management (PPM)
- Agile Development
- Demand Management
- Resource Management
- Financial Planning for IT
- Application Portfolio Management
- Performance Analytics
- Strategic Planning
- Capacity Planning
- KPI Tracking
